(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’ of this group. The husband is okay but the wife is really snobby and has caused us problems before.)
Me: “Good evening. Is everyone ready to order? “
Wife: “Could you get the manager for me? Now! “Me: “Of course, madam. Is there anything I ca do for you?”
Wife: “No! Just get him. “(I go and get my boss but have no explanation why he is needed.)
Boss: “Good evening, madam. How may I help
Boss: “Good evening, madam. How may I help you tonight?
“Wife: “How dare you let your staff wear headphones?
We spend a lot of money in here and we expect a certain type of service. This is most distressing.”
(Most of the other guests look really uncomfortable as they realise
she’s talking about me and it’s obvious that I have hearing aids.)
Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.”
